Cancelling a Reservation

Cancelling a Reservation

 

  • What is the cancellation policy on my reservation?
  • How do I cancel a reservation?
     
    What is the cancellation policy on my reservation?
    When you are completing the Pre Paid Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from hotel to hotel, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Cancelling after the stated period will result in a cancellation penalty fee.  Some reservations are non-refundable and cannot be cancelled after booking. 

    Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.
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    How do I cancel a reservation?
    Please use our contact us page and include your booking reference number to tell us you need to cancel.  or login to myAccount and view your reservation link,  on that page is a Request Cancel button,  click this link to request cancellation.  
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